Personal injury

It may be helpful to provide accurate facts rather than estimates or reassurance that may later require correction. Consider confirming who is calling, requesting important communications in writing, and reviewing any recorded-statement request, medical authorization, or release before agreeing. Your own policy may require cooperation, but the scope depends on the policy and the request.

After a fall, useful steps may include safely photographing the condition from several distances, accurately reporting what happened, identifying witnesses and cameras, preserving shoes and clothing, and retaining medical and work records. It may also be helpful to identify who controlled the property and to consider a prompt preservation request. Video, inspection logs, maintenance records, and the condition itself may change or disappear.